FAQs

Simply login and navigate to your 6Sense My Services page and click on the support request link. Ensure you include all necessary details in your support request and submit. Once you submit a request we will be in touch shortly.

Most people access their domain email via an email client (eg: Outlook or Macmail). Alternatively you can access your email via the WebMail portal. Additional information including how to access Webmail and email settings can be found here.

Simply login and navigate to your 6Sense My Services page and use the Check Domain tool. If available it will step you through registering/transferring it to your web hosting account.

Simply place an order from the Order Now page ,your web hosting account will automatically be created for you.

The location of your web hosting is important because having your website close to where you customers access it will achieve the fastest website load times. Speedy pages increase your sites viewer satisfaction and can also influence your search engine rankings.

6Sense web servers are located at a secure data centre in Port Melbourne, VIC Australia.

Domains

New Domains: Some will be active almost immediately (.com or .net etc) however domains ending in .au require a regulatory body to confirm your ABN details before registration can take place (estimated 2-4 business days).

Please note: DNS propogation generally takes up to 48 hours.
Transfering Domains: Your domain transfer request order is dispatched immediately however the time it takes to transfer a domain is dependant on when the losing registrar chooses to release it. With no complications it is usally 1 week with an additional 48 hours for DNS propergation.

Web Hosting Accounts

Web hosting accounts are usually ready for you within 1 working day after we receive your order.

VPS Servers

To ensure everything is optimal VPS servers are usually ready for you within 1 working days after your domain name has been successfully created/transferred (2-4 working days).

Please note: The time frames given above are a general rule of thumb and are subject to change should any complications arise.

Simply login and navigate to your 6Sense My Services page and click the Update Payment button.

Most small web development projects start with a simple conversation however should your project be large in size please see the below comprehensive guidelines. 6Sense Web Project Requirements docx available for download here

Project Overview

Introduction: Start with a brief introduction to your project. Explain the purpose, goals, and primary objectives. This helps the developer get a high-level understanding of what you aim to achieve.
Background Information: Provide context about your business or organisation, the industry you operate in, and any relevant history. This background information helps the developer align their work with your brand's identity and objectives.

Specific Requirements

Functional Requirements: Clearly outline the functionalities you need. This could include user registration, login systems, content management, e-commerce capabilities, search features, and any other specific needs.
Design Requirements: Detail your design preferences, including colour schemes, typography, branding guidelines, and any design references or inspiration. If you have wireframes, mockups, or design files, share them with the developer.
Content Requirements: Specify the types and amount of content that will be included on the site. This might involve text, images, videos, and downloadable files.

Technical Specifications

Technology Stack: Mention any preferred technologies or frameworks you want to be used (e.g., HTML, CSS, JavaScript, JQuery, SQL or PHP). If you have a preference for a particular content management system (CMS) like WordPress, let the developer know.
Web Hosting and Domain: Provide information about your web hosting environment and domain. If you need recommendations or assistance with web hosting, mention this as well.
Third-Party Integrations: Specify any third-party services or APIs that need to be integrated, such as payment gateways, CRM systems, or social media platforms.

Project Scope and Deliverables

Detailed Scope: Define what is included in the project scope. Be explicit about what you need, and also mention what is out of scope to avoid misunderstandings.
List of Deliverables: Provide a clear list of deliverables you expect, such as the complete website, source code, documentation, design assets, and any training materials.

Timeline and Milestones

Project Timeline: Indicate your desired start and end dates. If you have specific deadlines (eg: product launches or events), make sure to highlight them.
Milestones: Break down the project into milestones with associated deadlines. This helps in tracking progress and managing expectations.

Budget and Payment Terms

Budget Range: Give an estimated budget range for the project. This helps in setting financial expectations and ensures that you receive quotes within your budget.
Payment Structure: Clarify the payment terms, such as hourly rates, fixed price, or payment per milestone. Outline the payment schedule and invoicing procedures.

Communication and Collaboration

Preferred Communication Tools: Specify the tools you prefer for communication, like email, WhatsApp, or Zoom.
Update Frequency: Indicate how often you expect updates on the project's progress. Regular communication helps keep the project on track and allows for timely adjustments.
Point of Contact: Provide contact details and designate a point of contact for the project. This ensures that the developer knows who to reach out to for any queries or clarifications.

Legal and Compliance Requirements

Confidentiality Agreements: If your project involves sensitive information, mention any confidentiality agreements or NDAs that need to be signed.
Compliance Standards: Note any industry-specific compliance standards or regulations that must be adhered to, such as WCAG or PCI-DSS.

References and Examples

Inspirational Sites: Provide links to websites that you admire or wish to emulate. Highlight specific features or design elements that you like.
Competitor Analysis: Share information about your competitors and how you want your website to stand out.

Support and Maintenance

Ongoing Support: Clarify if you need ongoing support or maintenance after the project is completed. This can include updates, troubleshooting, or adding new features.
Training: If required, request training sessions for your team to manage and update the website.

Simply login and navigate to your 6Sense My Services page, click on your current web hosting plan link and choose an alternative plan.

Please note: Plan changes take effect at the start of the next billing period.

We reregister all domains 30 days before they expire. This ensures they will always be active for you even if registration delays occur.

All standard DNS entries will be created upon your account creation (eg: NS, A, AAAA, MX, CAA, DKIM, SPF & DMARC). SHould you have a need to update your DNS settings simply login and navigate to your 6Sense My Services page and send us a support request detailing the changes required.

Please note: DNS changes generally take up to 48 hours to take effect.

No, all web hosting accounts come with preinstalled industry standard SSL certificates (Issued from Lets Encrypt) that provide encryption security to all of your sites traffic including your emails. All SSL certificates automaticatically renew every 90 days so you will always be protected.

Simply login and navigate to your 6Sense My Services page, click on the service you want to cancel & choose the cancellation option. Alternatively you can submit a support request to us requesting cancellation. Services that are requested to be cancelled remain active until the end of their current billing cycle.

Please note: Domains cannot be cancelled, they simply expire if you turn off auto renew on their next renewel date.

We only allow domains with an attached web hosting plan. Domain only services are often targeted by fraudsters for spamming or other nefarious purposes.