How do I request assistance from 6Sense support?
Simply login to your 6Sense My Services page and click on the support request link. Once you submit a request we will be in touch shortly.
How do I access my email?
Most people access their domain email via an email client (eg: Outlook or Macmail). Alternatively you can access your email via the WebMail portal. You can find the necessary details for setting up your email client or logging into Webmail in your My Services page.
How do I register additional domains?
Simply login to your 6Sense My Services page and use the Check Domain tool. If available it will step you through registering and connecting it to your account.
How do I sign up/create an account?
Simply place an order from the Order Now page and your account will automatically be created for you.
Why is Australian hosting important?
The location of your hosting is important because having your website close to where you customers access it will achieve the fastest website load times. Speedy pages increase your sites viewer satisfaction and can also influence your search engine rankings. 6Sense web servers are located at a secure data centre in Port Melbourne, VIC.
How long until my services are active?
Domains
New Domains: Some will be active immediately (.com or .net etc) however domains ending in .au require a regulatory body to confirm your ABN details before registration can take place (estimated 1-2 business days). Please note: DNS propogation generally takes up to 48 hours.
Transfering Domains: Your domain transfer request order is dispatched immediately however the time it takes to transfer a domain is dependant on when the losing registrar chooses to release it. With no complications it is usally 1 week with an additional 48 hours for DNS propergation.
Hosting Accounts
Hosting accounts are usually ready for you within 1 working day after we receive your order.
VPS Servers
To ensure everything is optimal VPS servers are usually ready for you within 1 - 2 working days after we receive your order.
Please note: The time frames given above are a general rule of thumb and are subject to change should any complications arise.
How do I update my credit card payment details?
Simply login to your 6Sense My Services page and click the Update Payment button.
What info should I provide to my Web Developer?
Most small web development projects start with a simple conversation however should your project be large in size please see the below comprehensive guidelines.
Project Overview
Introduction: Start with a brief introduction to your project. Explain the purpose, goals, and primary objectives. This helps the developer get a high-level understanding of what you aim to achieve.
Background Information: Provide context about your business or organization, the industry you operate in, and any relevant history. This background information helps the developer align their work with your brand's identity and objectives.
Specific Requirements
Functional Requirements: Clearly outline the functionalities you need. This could include user registration, login systems, content management, e-commerce capabilities, search features, and any other specific needs.
Design Requirements: Detail your design preferences, including color schemes, typography, branding guidelines, and any design references or inspiration. If you have wireframes, mockups, or design files, share them with the developer.
Content Requirements: Specify the types and amount of content that will be included on the site. This might involve text, images, videos, and downloadable files.
Technical Specifications
Technology Stack: Mention any preferred technologies or frameworks you want to be used (e.g., HTML, CSS, JavaScript, JQuery, SQL or PHP). If you have a preference for a particular content management system (CMS) like WordPress, let the developer know.
Hosting and Domain: Provide information about your hosting environment and domain. If you need recommendations or assistance with hosting, mention this as well.
Third-Party Integrations: Specify any third-party services or APIs that need to be integrated, such as payment gateways, CRM systems, or social media platforms.
Project Scope and Deliverables
Detailed Scope: Define what is included in the project scope. Be explicit about what you need, and also mention what is out of scope to avoid misunderstandings.
List of Deliverables: Provide a clear list of deliverables you expect, such as the complete website, source code, documentation, design assets, and any training materials.
Timeline and Milestones
Project Timeline: Indicate your desired start and end dates. If you have specific deadlines (eg: product launches or events), make sure to highlight them.
Milestones: Break down the project into milestones with associated deadlines. This helps in tracking progress and managing expectations.
Budget and Payment Terms
Budget Range: Give an estimated budget range for the project. This helps in setting financial expectations and ensures that you receive quotes within your budget.
Payment Structure: Clarify the payment terms, such as hourly rates, fixed price, or payment per milestone. Outline the payment schedule and invoicing procedures.
Communication and Collaboration
Preferred Communication Tools: Specify the tools you prefer for communication, like email, WhatsApp, or Zoom.
Update Frequency: Indicate how often you expect updates on the project's progress. Regular communication helps keep the project on track and allows for timely adjustments.
Point of Contact: Provide contact details and designate a point of contact for the project. This ensures that the developer knows who to reach out to for any queries or clarifications.
Legal and Compliance Requirements
Confidentiality Agreements: If your project involves sensitive information, mention any confidentiality agreements or NDAs that need to be signed.
Compliance Standards: Note any industry-specific compliance standards or regulations that must be adhered to, such as WCAG or PCI-DSS.
References and Examples
Inspirational Sites: Provide links to websites that you admire or wish to emulate. Highlight specific features or design elements that you like.
Competitor Analysis: Share information about your competitors and how you want your website to stand out.
Support and Maintenance
Ongoing Support: Clarify if you need ongoing support or maintenance after the project is completed. This can include updates, troubleshooting, or adding new features.
Training: If required, request training sessions for your team to manage and update the website.
How do I change my hosting plan?
Simply login to your 6Sense My Services page, click on your current hosting plan link and choose an alternative plan. Please note: Plan changes only take effect at the start of the next billing period.
Why is my domain renewal date different from its expiry date?
We reregister all domains 30 days before they expire. This ensures they will always be active for you even if reregister delays are experienced.
How do I update my domains DNS settings?
Simply login to your 6Sense My Services page and send us a support request detailing the changes required. Please note: DNS changes generally take up to 48 hours to take effect.
How do I cancel my hosting plan or domain?
Simply login to your 6Sense My Services page, click on the service you want to cancel & choose the cancellation option. Alternatively you can submit a support request to us requesting cancellation. Services that are requested to be cancelled remain active until the end of their current billing cycle. Please note: Domains cannot be cancelled, they simply expire if you turn off auto renew on their next renewel date.
Why can't I just have a domain without a hosting service?
We only allow domains with an attached hosting plan. Domain only services are often targeted by fraudsters for spamming or other nefarious purposes.